Contact Us

We’re here to help.

Whether you have questions about our products, your order, shipping, returns, or anything else, please feel free to contact us. Our customer support team will respond as soon as possible.

Customer Support

Email: contact@catanddogtoys.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.

Support Hours

Monday to Friday: 9:00 AM–6:00 PM
Saturday and Sunday: Closed

We usually respond within 1–2 business days. Response times may be longer during weekends, public holidays, or promotional periods.

Order Inquiries

For questions about an order, please provide:

• Your full name

• Order number

• Email address used at checkout

• A brief description of the issue

• Photos or videos, if the product is damaged or defective

Contact Form

You may also use the contact form on this page. Please provide accurate information so we can respond to your request promptly.

Thank you for choosing CatAndDogToys.com. We look forward to helping you and your pets.