We accept the following payment methods, subject to availability at checkout:
* Visa
* Mastercard
* American Express
* Discover
* PayPal
* Apple Pay
* Google Pay
* Shop Pay
* Other payment methods displayed during checkout
All payments are processed securely through trusted third-party payment providers. We do not store or have access to your complete credit or debit card information.
Payment Authorization
By placing an order on our website, you represent and warrant that:
* You are authorized to use the selected payment method.
* The payment information you provide is accurate and complete.
* You authorize us to charge the total order amount, including applicable taxes, shipping fees, and any additional charges disclosed during checkout.
Order Confirmation
After your payment is successfully processed, you will receive an order confirmation email.
Receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for reasons including, but not limited to:
* Product unavailability;
* Pricing or typographical errors;
* Payment authorization failure;
* Suspected fraudulent activity;
* Violation of our Terms of Service.
If your order is canceled after payment has been received, a full refund will be issued to your original payment method.
Currency
All prices displayed on our website are charged in the currency shown at checkout.
If your payment card is issued in a different currency, your bank or card issuer may apply exchange rates and international transaction fees. We are not responsible for any additional charges imposed by your financial institution.
Payment Verification
To protect both our customers and our business from fraud, we may perform payment verification on certain orders.
This may include requesting additional information to verify your identity, billing address, or ownership of the payment method.
Failure to provide the requested information may result in order cancellation and a full refund.
Failed or Declined Payments
If your payment is declined or cannot be processed, please verify your payment details or contact your card issuer.
We are not responsible for delays or failed transactions caused by your bank, payment provider, or technical issues beyond our control.
Taxes and Duties
Applicable sales tax, VAT, GST, or similar taxes will be calculated at checkout where required by law.
For international orders, customers are solely responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Refunds
Refund requests are subject to our Refund Policy.
Approved refunds will be issued to the original payment method used for the purchase.
Depending on your payment provider or financial institution, refunds typically take **5–10 business days** to appear in your account.
Chargebacks
If a customer initiates a chargeback without first contacting us to resolve the issue, we reserve the right to provide the payment processor with all relevant documentation, including:
* Order confirmation;
* Payment records;
* Shipping and delivery confirmation;
* Tracking information;
* Customer communications.
Fraudulent or abusive chargebacks may result in refusal of future orders.
Pricing Errors
While we strive to ensure accurate pricing, errors may occasionally occur.
We reserve the right to correct pricing errors, cancel affected orders, or issue refunds if an incorrect price has been displayed due to technical or human error.
Fraud Prevention
We reserve the right to refuse, cancel, or suspend any transaction that appears to involve fraud, unauthorized activity, money laundering, or any violation of applicable laws or our policies.
Limitation of Liability
We shall not be liable for payment delays, processing errors, or transaction failures caused by financial institutions, payment processors, telecommunications failures, or events beyond our reasonable control.
Changes to This Payment Policy
We reserve the right to update or modify this Payment Policy at any time.
Any changes will become effective immediately upon posting on this website.
Contact Us
If you have any questions regarding payments, billing, or this Payment Policy, please contact us:
Email: contact@catanddogtoys.com
