Contact information

We’re here to help.
Whether you have questions about our products, your order, shipping, returns, or anything else, please feel free to contact us. Our customer support team will respond as soon as possible.
Customer Support
Email: contact@catanddogtoys.com
Please include your order number when contacting us about an existing order so we can assist you more quickly.
Support Hours
Monday to Friday: 9:00 AM–6:00 PM
Saturday and Sunday: Closed
We usually respond within 1–2 business days. Response times may be longer during weekends, public holidays, or promotional periods.
Order Inquiries
For questions about an order, please provide:
Your full name
Order number
Email address used at checkout
A brief description of the issue
Photos or videos, if the product is damaged or defective