Shipping policy

Thank you for shopping at CatAndDogToys.com. This Shipping Policy explains our order processing, estimated delivery times, shipping fees, tracking, and procedures for delayed, lost, damaged, or incorrectly addressed orders.
1. Order Processing
Orders are generally processed within 3–5 business days after payment has been successfully completed.
Business days do not include weekends or public holidays.
Processing may take longer during:
Holidays;
Promotional events;
Periods of high order volume;
Product launches;
Severe weather;
Supply-chain disruptions.
You will receive an order-confirmation email after placing your order. A shipping-confirmation email will be sent when tracking information becomes available.
2. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping method, carrier, and product availability.
Typical estimated delivery times after processing are:
international destinations: 10–25 business days.
These estimates are provided for guidance and are not guaranteed delivery dates.
Customs checks, carrier disruptions, holidays, weather, remote locations, and other circumstances outside our control may cause delays.
3. Shipping Fees
Shipping fees are displayed at checkout before payment is completed.
Shipping costs may depend on:
Destination;
Package weight and dimensions;
Shipping method;
Order value;
Product type;
Promotional offers.
Any free-shipping promotion will be subject to the conditions displayed on the website.
4. International Orders
International shipments may be subject to import taxes, customs duties, brokerage charges, handling fees, or other local charges.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee.
Customers are responsible for paying charges imposed by customs authorities or local governments.
We are not responsible for customs delays, rejected customs clearance, or packages returned because the customer did not pay applicable import charges.
5. Tracking Your Order
When tracking information is available, it will be sent to the email address used to place the order.
Tracking information may take several business days to update after a shipping label has been created.
Some international or economy shipping services may provide limited tracking information.
Contact us if tracking has not updated for an extended period:
contact@catanddogtoys.com
6. Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address.
Before the order ships, contact us immediately if you notice an address error. We will attempt to update the address but cannot guarantee that changes will be possible.
We are not responsible for packages that are delayed, lost, returned, or delivered incorrectly because of an inaccurate or incomplete address supplied by the customer.
If a package is returned to us, additional shipping charges may apply before it can be resent.
7. Order Changes and Cancellations
We begin processing orders as soon as possible.
To request a change or cancellation, email:
contact@catanddogtoys.com
We cannot guarantee changes or cancellations after an order has entered processing or been shipped.
If an order has already shipped, the customer may need to follow our Return and Refund Policy.
8. Split Shipments
Orders containing multiple products may arrive in separate packages.
Separate packages may have different tracking numbers and delivery dates. You will not normally be charged additional shipping fees solely because an order is divided into multiple shipments.
9. Delayed Orders
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
If we are unable to ship an order within the promised period, we may contact you to request consent to a revised delivery date or offer the opportunity to cancel the unshipped order for a refund, as required by applicable law.
Please allow additional time during holidays, severe weather, customs processing, or major carrier disruptions.
10. Lost Packages
A package may not be considered lost until the carrier’s investigation period or expected delivery window has passed.
If tracking shows no delivery and your package appears to be lost, contact us at:
contact@catanddogtoys.com
Please include:
Your full name;
Order number;
Shipping address;
Tracking number;
A description of the issue.
We may ask the carrier to investigate before approving a replacement or refund.
11. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
Check around the delivery location;
Ask household members or neighbors;
Check with the building manager or reception desk;
Allow up to 48 hours, as some carr