Privacy policy

This Privacy Policy explains how CatAndDogToys.com collects, uses, shares, and protects your personal information when you visit our website, purchase our products, create an account, or contact us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information You Provide
When you place an order, create an account, subscribe to marketing communications, or contact us, you may provide:
Your name;
Billing and shipping address;
Email address;
Telephone number;
Account login information;
Order and purchase information;
Customer-service messages;
Product reviews and other content you submit.
Payment Information
Payments may be processed by third-party payment providers. We generally do not directly store complete credit-card or debit-card details.
Payment providers may collect payment information in accordance with their own privacy policies.
Information Collected Automatically
When you use our website, we may automatically collect:
IP address;
Browser and device type;
Operating system;
Referring website;
Pages viewed;
Products searched for or added to a cart;
Date, time, and duration of visits;
General geographic location;
Cookie and similar technology information.
2. How We Use Your Information
We may use personal information to:
Process, confirm, and deliver orders;
Collect payments and issue refunds;
Provide order and shipping updates;
Manage customer accounts;
Respond to questions and support requests;
Detect and prevent fraud, abuse, and security incidents;
Improve our website, products, and services;
Personalize the shopping experience;
Maintain business and tax records;
Comply with legal obligations;
Send promotional communications where permitted.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we may process your information because:
It is necessary to fulfill a contract with you;
It is necessary to comply with a legal obligation;
We have a legitimate business interest;
You have provided consent;
It is necessary to protect your or another person’s vital interests.
You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.
4. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to:
Keep the website functioning;
Remember your cart and preferences;
Understand website traffic and performance;
Prevent fraud and improve security;
Measure marketing campaigns;
Show relevant advertising where permitted.
Some cookies are necessary for the website to operate. Where required by law, non-essential cookies will be used only after obtaining your consent.
You may manage cookies through your browser settings or through any cookie-management tool provided on our website. Disabling certain cookies may affect website functionality.
5. How We Share Information
We may share personal information with service providers that help operate our business, including:
Website-hosting and e-commerce providers;
Payment processors;
Shipping carriers and fulfillment partners;
Customer-support providers;
Email and marketing platforms;
Analytics and advertising providers;
Fraud-prevention and security providers;
Professional advisers such as accountants and lawyers.
These providers may use information only as necessary to provide their services or as otherwise permitted by law.
We may also disclose information:
To comply with legal obligations or government requests;
To enforce our agreements and policies;
To prevent fraud, abuse, or security threats;
In connection with a merger, sale, financing, restructuring, or transfer of business assets;
With your consent or at your direction.
We do not sell personal information for money. However, some advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under certain privacy laws.
6. International Data Transfers
Your information may be processed or stored in countries other than the country where you live.
Where required, we use appropriate safeguards for international transfers, such as contractual protections or approved transfer mechanisms.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete transactions;
Provide customer service;
Maintain financial and tax records;
Resolve disputes;
Prevent fraud;
Enforce agreements;
Meet legal requirements.
Retention periods vary depending on the type of information and the reason it was collected.
8. Your Privacy Rights
Depending on where you live, you may have the right to:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of your information;
Restrict or object to certain processing;
Request a portable copy of your information;
Withdraw consent;
Opt out of marketing communications;
Opt out of certain targeted advertising, selling, or sharing activities;
Submit a complaint to a data-protection authority.
We may need to verify your identity before completing a privacy request.
To exercise your rights, contact:
contact@catanddogtoys.com
We will not unlawfully discriminate against you for exercising a privacy right.
9. Marketing Communications
You may unsubscribe from promotional emails by clicking the unsubscribe link included in the message or by contacting us.
Even after unsubscribing from marketing, you may continue to receive transactional messages relating to orders, accounts, shipping, refunds, or customer service.
10. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no online service, storage system, or transmission method can be guaranteed to be completely secure. You are responsible for keeping your account password confidential.
Contact us immediately if you believe your account or personal information has been compromised.
11. Children’s Privacy
Our website is not directed to children under the age required to provide valid consent in their country.
We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.
12. Third-Party Links
Our website may contain links to external websites or services.
We are not responsible for the privacy, security, or content practices of third parties. Review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business practices, or legal obligations.
Updates will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For privacy questions or requests, contact:
CatAndDogToys.com
Email: contact@catanddogtoys.com