Terms of service

Welcome to CatAndDogToys.com. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms and Conditions.
Please read these terms carefully before using our website.
1. General Information
CatAndDogToys.com operates an online store offering pet toys, accessories, grooming supplies, feeding products, beds, travel essentials, and other pet-related products.
For questions regarding these Terms and Conditions, please contact us at:
Email: contact@catanddogtoys.com
2. Eligibility
By using this website, you confirm that you are at least the age of legal majority in your country or region, or that you are using the website with the permission and supervision of a parent or legal guardian.
You must provide accurate, complete, and current information when creating an account or placing an order.
3. Products and Product Information
We make reasonable efforts to display product descriptions, images, colors, dimensions, materials, and prices as accurately as possible.
However, the appearance of a product may vary slightly depending on your device, screen settings, manufacturing batches, or product updates.
Product images are provided for reference purposes. Unless expressly stated, accessories or decorative items shown in product photographs may not be included.
We reserve the right to:
Modify product descriptions or specifications;
Discontinue products without notice;
Limit the quantities available for purchase;
Refuse or cancel orders where necessary;
Correct errors in product information or pricing.
4. Pet Safety
Pet owners are responsible for selecting products that are appropriate for their pet’s size, age, breed, health, behavior, and chewing habits.
Pets should be supervised when using toys, feeding accessories, grooming tools, collars, leashes, harnesses, or other products.
No pet toy is completely indestructible. Stop using a product immediately if it becomes damaged, torn, loose, or presents a potential choking, swallowing, entanglement, or injury hazard.
Our products are not intended to replace professional veterinary advice, diagnosis, or treatment. Contact a qualified veterinarian if you have concerns about your pet’s health or safety.
5. Prices and Payments
All prices are displayed in the currency shown on the website at checkout.
Applicable taxes, shipping charges, customs duties, import fees, and other charges may be added where required. The final order total will be displayed before payment is completed whenever possible.
We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been accepted, except where an obvious pricing error has occurred.
Payment must be made using one of the payment methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
6. Orders and Order Acceptance
Submitting an order does not automatically mean that the order has been accepted.
We may refuse, limit, or cancel an order for reasons including:
Product unavailability;
Incorrect pricing or product information;
Suspected fraud or unauthorized payment;
Shipping restrictions;
Incomplete customer information;
Unusually large order quantities;
Violation of these Terms and Conditions.
If we cancel an order after payment has been received, we will issue a refund to the original payment method, subject to payment-provider processing times.
7. Shipping and Delivery
Shipping costs, available delivery methods, and estimated delivery times are displayed during checkout or described in our Shipping Policy.
Delivery estimates are not guarantees unless expressly stated otherwise. Delays may occur because of customs processing, carrier disruptions, severe weather, holidays, incorrect addresses, supply-chain issues, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information.
International customers may be responsible for customs duties, import taxes, handling fees, and other charges imposed by local authorities.
8. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return and Refund Policy.
To request a return or report a damaged, defective, incorrect, or missing item, contact:
contact@catanddogtoys.com
Please include your order number, a description of the issue, and photographs or videos where relevant.
Products must generally be returned unused, clean, undamaged, and in their original packaging unless the product arrived defective or damaged.
For hygiene and safety reasons, certain opened, used, personalized, clearance, grooming, feeding, or pet-contact products may not be eligible for retu